LobbyCentral™

Automate Paper-Based Check-In with LobbyCentral™

LobbyCentral has provided a seamless method to handle lobby traffic. MSRs can asses the member’s situation before the initial contact and can monitor how long members have been waiting. We’ve also been able to determine what hours are the busiest and have adjusted our schedule to accommodate those busy times. – Shon Hozync, Black Hills Federal Credit Union

Today, the paper sign-in sheet can be found in almost any service lobby.  Not only is this an inefficient process, but your customer’s privacy is also at risk. Fortunately there is a better option.

What is LobbyCentral?
LobbyCentral redefines customer check-in using an innovative process that notifies employees and manages a list of waiting customers. Using a variety of tools, a customer can be queued using the self-service Kiosk, employee-assisted web interface, or a mobile device such as an iPad, iPhone, or Android.

How it Works

1. The customer arrives.
2. The receptionist uses LobbyCentral to create a ticket or the customer uses the the Kiosk to check in.
3. The request is created and a notification is sent to employees which updates their wait list display.
4. An employee selects a waiting customer which updates LobbyCentral to show that the request has been taken.
5. After the employee concludes the service, the request is closed.

LobbyCentral Features

Want to check out LobbyCentral’s check-in features?  We’ve got two options for you!

Tour LobbyCentral’s Features