FAQ – LobbyCentral

FAQ

Cloud

  • Internet Explorer 10 or higher, Microsoft Edge* or Google Chrome
  • Mac or PC, or compatible tablet
  • High speed internet. Recommend min speed 10×1 (10MB down / 1MB up)
  • Sound card (optional)
  • Javascript and cookies enabled for *.lobbycentral.com
  • TLS 1.0, 1.1, or 1.2 (recommend). SSL 3.0 is no longer supported.

*It is recommended to use Microsoft Edge in place of Internet Explorer, as IE has been discontinued by Microsoft and will no longer be supported.

On-Premise

End-User

  • Internet Explorer 10 or higher, or Google Chrome
  • Sound card (optional)
  • PC, Mac, or compatible tablet
  • Javascript and cookies enabled

Application Server

  • Windows Server 2008 or higher, 32 or 64-bit
  • 4GB RAM (see Memory Adjustments)
  • 10GB Free Hard Disk
  • IIS 6 or higher
  • Microsoft .NET Framework 4.0

SQL Server

  • SQL Server 2008 or higher, Standard, Enterprise, or Express Advanced (see limitations of Express)
  • Mixed Mode authentication
  • 4GB RAM (see Memory Adjustments)
  • 100GB free hard drive space

Limitations of SQL Express

SQL Express is not recommended when using LobbyCentral in three or more locations. Express has the following limitations which will affect LobbyCentral’s performance:

  • Max memory is 1GB
  • Max database size is 10GB
  • Max processors is 1

These limitations are critical in high traffic environments. Do not use SQL Express if LobbyCentral is used at six or more locations or with LobbyCentral Corporate (Enterprise edition).

Memory Adjustments

Server memory should be adjusted for the following scenarios:

  • The application and SQL are hosted on the same server: Server memory required: 8GB
  • LobbyCentral is used at three or more locations: Server memory required is 8GB
  • LobbyCentral is used at ten or more locations: Database memory required: 12GB
  • LobbyCentral Corporate (Enterprise ed.): Server memory 8GB, Database memory 16GB.

These adjustments assume that LobbyCentral is the only application running on the Application server and the only database on the Database server. Additional adjustments may be required based on the consumption of resources by other applications.

Multiple processor server is recommended for LobbyCentral Enterprise.

Monitor Specifications

  • HDTV monitor running at 1080p or 1920×1080
  • Recommended screen size: 42″ minimum, 47″ maximum
  • HDMI port
  • USB ports recommended if using Chromecast

Hardware Specifications

  • Any Windows or Chromebook computer or Chromecast device. See Wireless display below.
  • Internet Explorer 10 or higher or Google Chrome

Wireless Display

Using Google’s Chromecast, you can display QMonitor without the need to connect a computer directly to the HDTV.

See this article for more information on how to use Chromecast.

LobbyCentral is supported on the following devices with the following operating system installed:

iPad

  • iOS v9.0 or higher
  • Mobile Safari or Google Chrome

Android

  • Kit Kat or higher
  • Google Chrome

The following browsers are supported by LobbyCentral cloud and on-premise. Browsers that do not appear in this list are not supported and are considered “use at your own risk”.

Technical support is not available for browsers that do not appear in this list

  • Internet Explorer 10 or higher
  • Microsoft Edge
  • Google Chrome (PC, Mac, Android, and iOS)

Additional Requirements

  • JavaScript Enabled/Allowed
  • Flash or QuickTime Plug-In to play notification alerts
  • HTML5

Cloud Based

LobbyCentral cloud-based software is hosted on our server in a data center. All that is needed to access your account is an internet connection and a compliant web browser. This means you can access LobbyCentral from anywhere in the world.

Benefits to cloud-based system:

  • No software or hardware to install or maintain.
  • Accessible from anywhere internet is available.
  • Convenient pay-as-you go, cancel anytime subscription.
  • Comes ready to run.

The Cloud solution is ideal for businesses that need a check-in system for one or two departments. If you have multiple locations or need a check-in system for many departments, you will need the On-Premise solution.

On-Premise

With the on-premise solution, the LobbyCentral software and database, are installed on your local server. On-Premise is licensed as an annual subscription only.

Benefits to on-premise system:

  • Enhanced and controlled security. The data and software are behind the company firewall.
  • Unlimited locations/queues.
  • API access license available to integrate LobbyCentral with other systems.
  • Enhanced kiosk features such as Content Pages.

On-Premise is ideal for businesses that need control of the LobbyCentral data, to comply with laws or local policy, have multiple locations, or locations that have more than one department.

Please contact sales@lobbycentral.com if you have additional questions, about which solution is right for your business.

Please find the LobbyCentral product or service that you are currently using, to determine your support options.

Cloud & On-Premise Customers w/Basic Support, and Trials

Please contact support@lobbycentral.com

Corporate Customers (Cloud & On-Premise)

Please email support@lobbycentral.com or call 1-800-715-7172.

Our normal business hours are Monday through Friday, 9:00 am to 5:00 pm EST.

On-Premise Customers Please Note:

LobbyCentral’s technical support is available to active maintenance customers during standard support hours Monday-Friday, from 9am to 5pm EST.

Annual maintenance does not include support for non-LobbyCentral applications, including SQL server, or Windows server OS. Only application level support is provided. On-premise customers must have qualified employees that have experience working with server-side applications and resources.

The server requirements posted for on-premise are minimum requirements. Depending on the amount of transactional activity, it may be necessary to increase those requirements for performance. LobbyCentral is a database transaction heavy application.

You can reach support by emailing your question to support@lobbycentral.com or by opening a support ticket at https://support.lobbycentral.com.

For help with troubleshooting issues, please see our knowledge base, which contains many helpful articles, at https://support.lobbycentral.com/collection/8-faq-troubleshooting.

Scroll to top