How it Works – LobbyCentral

How it Works

LobbyCentral is an incredibly easy to use system for customers AND employees

Checking In

Customers check-in at a kiosk or with a receptionist, providing their name and visit reason. Additional information may be captured at check-in by creating custom fields.

After the customer has checked-in, LobbyCentral captures date and time in, and sends a notification to all users.

Managing Waiting Customers

Employees view and select customers from the Queue Management page. The list displays customers in order of arrival and automatically updates itself when a customer checks in, or an employee takes a customer from the queue.

When a customer is selected from the list, LobbyCentral will capture the time the customer was taken by the employee.

Checking-Out

When the service has been completed, the employee clicks the Check-Out button to capture the time the customer left, as well as any closing comments.

Viewing Captured Data

LobbyCentral captures important details about the customer visit, including time in, time seen, time left, name, location, visit reason, opening and closing comments, and the employee that assisted the customer.

Using Report Manager, this information can be gathered for any date range to be saved into a PDF file, or printed.

The export feature can be used to transfer data out of LobbyCentral and into other reporting systems for customized analysis.

Other Features

LobbyCentral is packed with many other features, including:

  • May be used in multiple locations and departments (with appropriate subscription or licensing)
  • Visitor Security Center for non-customer check-in management and badge printing
  • Appointment scheduling
  • On-line appointment scheduling (add-on service)
  • Custom Fields
  • Integrated chat
  • Ability to apply custom wallpaper to kiosk
  • Developer API (on-premise customers only)
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